Staff Reporter, Dhaka : More than 75 per cent of employees in Bangladesh expect employer support during unexpected financial stress or personal health events, finds a MetLife Bangladesh study that highlights growing demand for more empathetic and employee-centric workplaces.

It shows a clear shift in workforce expectations, with employees increasingly looking to employers for support not only in professional development but also during life’s most challenging moments.

Such expectations for employer support are strongest during significant disruptions, MetLife Bangladesh’s 2025 Employee Benefit Trends Study (EBTS) has observed.

According to the research, around 43 per cent of employees cite unplanned financial stress or expenses, while 25 per cent point to ongoing mental health conditions. Caregiving responsibilities are highlighted by 24 per cent of employees, and 21 per cent identify serious medical diagnoses or procedures as key moments when support is needed.

The study findings confirm that financial shocks, health issues, and family responsibilities are the situations where employer support matters most.

“Today’s workforce expects employers to stand beside them during the moments that matter most, whether it is financial stress, health challenges, or family responsibilities. When organisations demonstrate genuine care during these critical life events, it builds trust, improves productivity, and strengthens long-term loyalty,” said Ala Ahmad, Chief Executive Officer, MetLife Bangladesh. He added, “As the number one life insurer in Bangladesh, MetLife remains committed to supporting employers with solutions that protect employees and help them thrive.”

While 72 per cent of employees believe their organisation cares about them, only 42 per cent would actively recommend their employer. The study reveals a clear gap between intent and actual employee experience.

Employees emphasise that meaningful support must go beyond policies and be visible during real-life challenges.

About 29 per cent highlight the importance of flexible leave policies, 26 per cent expect reduced workloads during difficult periods, and 22 per cent seek greater control over their work schedules. This reflects a broader shift toward more human-centric workplaces, particularly among younger employees.

The study reinforces that employer support is not only about wellbeing but also a business imperative. Nearly 78 per cent of employees say access to wellness benefits increases their loyalty, and those who are satisfied with their benefits demonstrate significantly stronger engagement and advocacy.

Organisations that respond with empathy during key life events can build trust, improve engagement, and strengthen productivity.